Return Policy

Limited Warranty and Customer Satisfaction Return Policy

What Is Covered - This  warranty covers the original end-user purchase,  only  for  product  malfunctions,defects  in  materials,  and  workmanship  that  materially affect  the  performance  of  the  product.  There  are   some  exceptions and  they  are  stated  below.

How Long Coverage Lasts - This warranty runs for one year from the date of purchase of the product. Some products have longer warranty periods, as indicated in our catalog or on our website, based on the date of purchase. No warranties, expressed, implied or statutory, will be in effect beyond the applicable warranty term.

What Is Not Covered - This warranty does not cover product damage caused directly or indirectly by acts of nature, crime, improper installation, lightning strikes, power surges, vandalism, products with have been smashed, broken, burned or damaged in transit (even if damaged in return to us) or any other unreasonable use, abuse or misuse (including failure to provide reasonable and necessary maintenance) of the product. Any product modified from factory condition (including cutting wires or the addition or removal of any component such as hard drives, fans, peripherals, etc) will void your warranty. Our obligation is limited to providing service as described in this warranty. We are not responsible for any lost time, profits or business, personal injury, property damage or similar loss or any punitive, consequential or other direct, indirect or incidental damages.

Manufacturers' Warranties - Some products we resell (e.g., Sanyo, Panasonic, Mitsubishi) are provided with warranties from the applicable branded manufacturer. We pass those warranties through to you, but we make no further warranty reference to those products.

How To Get Service - A returned merchandise authorization ("RMA") is required before sending a product back to us. Before sending a product for warranty repair, please call our support department at 1-877-247-2288. We will attempt to diagnose the problem, assist you with procedures for making warranty claims to third party manufacturers, identify the appropriate warranty actions for your product and, if necessary, issue an RMA number and return instructions. Our RMA technical support policies and procedures govern all policies and procedures relating to both warranty and non-warranty returns. Please do not send a product to us without an RMA. Please pack the product carefully before return and include all parts and accessories so we can thoroughly service your product.

What We Will Do - Once a product has been returned on a warranty claim, we will promptly inspect the product to determine if the problem is covered by warranty. Should the product you return be deemed in working condition or if it has problems not covered by the warranty, you will be charged a $50 diagnostic fee in addition to any charges for repair or replacement of the product you authorize once an estimate is provided. If you choose not to have a non-warranty repair made, we will dispose of the product or return it to you at your expense if you so request. If we determine a product defect is covered by this warranty, we will repair it at no charge or, at our option, replace it with a product of like functionality.

How State Law Applies - This warranty gives you specific legal rights. In addition, you may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

"Money Back Guarantee" Returns - If you are not completely satisfied with a product, we will exchange or credit your purchase price, as long as the product is returned with an RMA and in our original packing materials, all in new condition, unused and unmodified, including all parts, accessories and documentation within 30 days of purchase. If products are not returned in proper condition, we may refuse the return or charge a re-stocking fee. Covert, DVRs, VCR’s and all other recording devices will incur a 20% restocking fee. Special orders, custom-built items and opened software may not be returned. Credit will be issued to accounts in current status. Past due accounts must be paid in full before any credit will be issued.

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